The lawsuit filed in Northern California district court claims that Apple is in violation of a number of consumer protection laws including the California Unfair Competition Law, the California Consumer Legal Remedies Act, the Magnuson-Moss Warranty Act, and the Song-Beverly Consumer Warranty Act.
A lawsuit alleges that Apple's "butterfly" keyboards are "prone to fail", resulting in non-responsive keys and other issues. The most common complaint is that the design is so fragile, even small amounts of dust or debris can make keystrokes fail to register. Many users were forced to take their laptop for a trip to the service center.
The keyboard design that's at the canter of this controversy debuted in the 2015 MacBook, and was later used in the 2016 MacBook Pro. Now in its second generation, the tech has not received a glowing reception after its mechanism was found to fail twice as fast as MacBooks with a more traditional keyboard. Apple's reinterpretation of the design switched to two hinges, cutting depth but also, the company promised, making for a more stable button.
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The firm introduced its slimmer butterfly key-switch mechanism in 2015, and consumers haven't exactly been shy with expressing how they feel about it. About 18,000 people signed a Change.org petition demanding Apple recall all MacBooks sporting the butterfly keyboard.
"Rao said he purchased a 15.4" MacBook Pro with Touch Bar for $2,499 on January 5, 2018 partly based on marketing claims about its quality. After attempting to clean out the key on his own, Rao ultimately sought help from the Apple store in April.
The lawsuit says that Apple has clearly failed to communicate about the issue with the keyboard, and that this information "would have been important to Plaintiffs' decision to purchase a MacBook" and that even after a fix, the problem reoccurs.
An Apple PR representative declined to comment. Victims require Apple's damages and court costs, including the replacement of defective parts and devices, as well as the cost of those laptops.
On its website, Apple describes the keyboard's internal mechanism (known as "butterfly") as offering "greater comfort and responsiveness" than prior models' "scissor" functionality.