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This drop in service will also affect services that use 02's network including GiffGaff, Sky Mobile, Tesco Mobile, LycaMobile and TalkTalk.

CUSTOMERS WHO rely on the O2 mobile network are waking up to a whole crock of bork this morning, as a major outage affects customers on the United Kingdom number two provider and its dependencies.

It said: "This allowed hundreds of people from both our technical teams and our third-party supplier's teams to focus on fixing the problem, helping us to restore data services as quickly as we can which will also help reduce the high network demand we're now seeing for voice calls".

Mobile network O2 and telecoms company Ericsson have issued a joint apology after millions of customers were unable to get online.

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"The faulty software that has caused these issues is being decommissioned and we apologise not only to our customers but also to their customers", Ekholm said. "We are working closely with the remaining customers that are still experiencing issues".

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

"We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

"Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries", the company said.

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Ericsson said in a press release that most services had been restored.

But what are your rights about claiming compensation? .

The service is back but is slow and laggy at times. There may be a term in your contract saying you can do this if your provider has failed in its obligations to you or breached a key condition.

Ofcom says that if your provider fails to fix a fault by the date promised, or you are unhappy with how long it is taking, you should follow their formal complaints procedure.

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For more information, visit the Ofcom website.